Design Thinking
Course Overview
The Design Thinking course focuses on the importance of customer service and how employee interactions can shape customer perceptions of a company. The course emphasizes the need for a uniform approach to customer service using the design thinking process. Participants will learn to identify customers’ needs, develop innovative solutions, and create positive customer experiences using empathy, ideation, prototyping, and testing. Through case studies and practical examples, participants will develop a comprehensive understanding of design thinking and its role in customer service, equipping them with the tools and techniques to consistently deliver exceptional customer service.
To obtain further information about the course, please send us an email at contact@intellects.edu.mv
Customer Service Excellence
Course Overview
The Customer Service Excellence course helps individuals develop the knowledge and skills needed to provide effective and efficient customer service. Through practical examples and case studies, participants learn about key components such as active listening, effective communication, conflict resolution, and problem-solving. The course emphasizes the importance of understanding customer needs and preferences, analysing situations and responding appropriately, and developing emotional intelligence to manage difficult customers. Upon completion, participants will be equipped with the knowledge and skills needed to deliver excellent customer service and develop a customer-centric personality, ultimately enhancing customer satisfaction and loyalty.
To obtain further information about the course, please send us an email at contact@intellects.edu.mv
Innovation and Creativity
Course Overview
The Innovation and Creativity short course aims to help individuals learn and apply human-centred approaches to generate creativity and meet customer needs. Participants will learn about essential concepts such as ideation, design thinking, and prototyping, as well as various tools and techniques such as brainstorming and problem-solving strategies. Through case studies and practical exercises, they will develop the skills to think creatively and develop innovative solutions to problems. Collaboration and teamwork will also be emphasized, enabling participants to work together to solve complex problems. Upon completion, participants will have a comprehensive understanding of innovation and creativity and be equipped with practical tools to apply these concepts to their work.
To obtain further information about the course, please send us an email at contact@intellects.edu.mv
Customer Service in the Digital Age
Course Overview
The course is designed to help organizations understand and cater to digital customers, who use digital platforms for their day-to-day activities. It covers the basics of the digital age, explaining the customer base and ways to handle data privacy regarding customer information. The training also emphasizes the importance of effective communication skills to address issues related to digital customer experience. Participants will gain insights on building better customer experience by understanding the needs of digital customers and developing effective communication strategies to address their issues.
To obtain further information about the course, please send us an email at contact@intellects.edu.mv
Corporate Marketing
Course Overview
The Corporate Marketing short course teaches participants how to develop effective marketing strategies that align with an organization’s goals and promote their products and services in the marketplace. Key marketing concepts such as market research, segmentation, targeting, positioning, branding, messaging, and marketing tactics are covered in this course, including digital marketing, social media, content marketing, and event marketing. Participants will also learn how to measure the effectiveness of marketing campaigns and make data-driven decisions to optimize performance. By the end of the course, participants will have a comprehensive understanding of the essential components of corporate marketing, and how to drive business growth and success through marketing strategies.
To obtain further information about the course, please send us an email at contact@intellects.edu.mv
Effective Social Media Marketing
Course Overview
The Effective Social Media Marketing short course teaches participants how to create and implement successful social media marketing campaigns. The course covers topics such as social media strategy development, content creation, distribution, and social media advertising. Participants will learn how to measure the success of their campaigns using analytics and KPIs and how to continuously improve their strategies based on data insights. By the end of the course, participants will be able to create effective social media marketing campaigns that increase brand awareness, engage with target audiences, and drive business results.
To obtain further information about the course, please send us an email at contact@intellects.edu.mv
Corporate Branding
Course Overview
The Corporate Branding short course teaches participants how to develop a strong brand identity for their organization. The course covers key branding concepts, including strategy development, positioning, messaging, and visual identity design. Participants will learn how to conduct research to understand their target audience and competition, and how to create a brand style guide that defines visual identity elements. The course also covers how to measure the effectiveness of branding efforts using metrics and how to continuously refine branding strategy. By the end of the course, participants will have the knowledge and skills to create a strong and recognizable corporate brand that resonates with their target audience and drives business success.
To obtain further information about the course, please send us an email at contact@intellects.edu.mv
Selling Skills
Course Overview
The Selling Skills short course teaches participants how to effectively sell products or services. It covers the entire sales process, including prospecting, identifying customer needs, presenting solutions, handling objections, closing the sale, and building long-term relationships with customers. Participants will learn how to communicate effectively with customers, build rapport, and present solutions in a persuasive way. The course also covers how to handle objections and close sales, as well as how to build long-term relationships with customers. By the end of the course, participants will have the skills needed to achieve sales targets and build strong customer relationships.
To obtain further information about the course, please send us an email at contact@intellects.edu.mv